Refund policy

At Qamees Place, we do everything to ensure that you're satisfied with your purchases. If for any reason you're not happy with a product, you can return it according to our return policy:

1. Return period

• You have the right to return your purchase within 14 days of receiving it.
  
  

2. Excluded Items

• Purchases from ongoing sale promotions or from the "OUTLET" category cannot be returned, but can be exchanged if the wrong size, defect, wrong item, or other valid reason is involved.
• If the item you wish to exchange is no longer available, you will receive a gift card for the amount of the item to be exchanged. The gift card is valid indefinitely.
• Perfumes and personal care products cannot be returned for hygienic reasons.
  

3. Retourprocedure

• To start a return, send us a message via Whatsapp with your order number and the reason you wish to return the item. You will then receive instructions on how to proceed with the return.
• Carefully pack the product, along with all original tags and labels.

4. Return Conditions

• The returned clothing must not be worn, washed, or damaged.
• All tags and labels must still be attached to the product.
• Please note that perfumes and personal care products cannot be returned for hygienic reasons.

5. Refund

• Once we have received and inspected your returned product, we will process your refund within 10 business days.
• The refund will be made via the same payment method used for the original purchase.

We strive to make the return process as smooth as possible, but if you have any questions or need assistance, feel free to contact our customer service. We are here to assist you and provide the necessary support.

Thank you for your trust in Qamees Place!